ORDER CONFIRMATION & PROCESSING

• Once your order is successfully placed, you will receive an automated confirmation email with your complete order details, including items ordered, total amount, and shipping address.
• Our warehouse team begins processing your order within 24–48 business hours (excluding weekends and public holidays).
• You will receive a shipping notification along with tracking details once the order is dispatched.

SHIPPING & DELIVERY

We offer PAN India delivery through trusted courier partners. Standard delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Tier 2 & 3 Cities: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery times may vary due to weather conditions, public holidays, or courier delays beyond our control.

CASH ON DELIVERY (COD)

• COD orders may face a slight delay in dispatch and delivery, as additional verification may be required for selected PIN codes.
• Due to a significant rise in COD returns and refusals across India, many courier partners prioritize prepaid orders for faster and more reliable delivery.
• To ensure quicker delivery and better service, we strongly recommend choosing a prepaid payment method (UPI, Debit/Credit Card, Net Banking, etc.) whenever possible.
• COD service is available only for eligible PIN codes and may require phone verification before dispatch.

SHIPPING CHARGES

• Free Shipping on all orders above ₹999
• Flat ₹49 shipping fee on orders below ₹999
• COD availability depends on serviceable PIN codes and may require verification

NEED ASSISTANCE?

If you have any questions about your order status, delivery timeline, or shipping issues, our support team is here to help:

• 📧 Email:info@sanford.in
• 📞 Phone/WhatsApp: 1234567890
• ⏰ Support Hours: Monday to Saturday, 10 AM – 7 PM