Order Cancellation

1. Email your ‘order number’, and ‘date of order’ to our email care@sanford.inuse subject line as ‘CancelPO’
2. To place order cancellation request, email us within 12-hours of placing the order.OR send a text to 9778864819 whatsapp number.
3. Only Full cancellation for the order is allowed. Partial Order Cancellation is not possible.
4. When your order is cancelled, you will receive order cancellation confirmation from our side, and your order status will also show order cancelled.
5. Note that once the order is shipped out, it is not possible to cancel the order. You must in that case receive the product, and file for a return and refund request.

Initiate Returns

1. Email your ‘order number’, and ‘date of order’ to our email care@sanford.inuse subject line as ‘ReturnPO’
2. Please note that we provide return only for products bought from our online store sanford.in
3. In case, product is received physically damaged during shipment, click a picture and email or whatsapp to us for assessment within 24 hours of receiving the shipment.
4. We accept returns if the item shipped to you is defective or damaged. The product should remain in unused condition. For defective or damaged goods, we will send you a new replacement unit as immediately after we receive the return package.
5. The return should be initiated within 7 days from the delivery date with original packaging. The product should remain in unused condition.
6. If returning for any other reasons, do indicate the reason for your return in a short note. Put the note together with the item in a secure package.or call us out to 1800-4251163 share your reason with us.
7. You will receive a return label on email, along with a pickup AWB number. Put the return label (received on email) onto the secure package (with all item accessories including warranty card). It will then be picked-up by our logistics courier personnel. Do not miss / delay the pickup as scheduled.

Order Refunds

1. Refunds are processed only after the return item is physically received at our warehouse. Every returned item is checked for package fullness, return reason and accepted accordingly.
2. Refunds will be processed only for accepted returns.
3. For any refund related issue, kindly escalate to care@sanford.in OR CALL US 1800-4251163

Repair / Warranty issues

1. In case of any kind of malfunctioning or defect in product, customer need to register complaint for the product.

Product Complaint Registration (only for product complaints) 1800-4251163 Business Hours: Monday to Saturday – 9.00 AM to 6.00 PM. IST EXAMPLE

1. Our service team will advise then next steps towards repairing the item.
2. In certain cases, item will need to be taken back to our repairing center.will get serviced and sent back to you.

What is your return and exchange policy?

We offer a 7-day return or exchange on unused and unopened products. If your item is damaged, defective, or not as described, please contact us within 48 hours of delivery for resolution.

Can I track my order?

Yes. Once your order is shipped, you’ll receive an SMS/email with a tracking link provided by our courier partner.

Do you offer Cash on Delivery (COD)?

Yes, COD is available across most pin codes. However, due to high return rates, prepaid orders are prioritized by courier partners and may ship faster.

What payment options are available?

1. UPI (Google Pay, PhonePe, etc.)
2. Debit/Credit Cards
3. Net Banking
4. Paytm Wallet
5. Cash on Delivery (COD)