10/02/2021

#ShopwithSanford - All you need to know about post-pandemic shopping

#ShopwithSanford -
All you need to know about post-pandemic shopping

2020 has not been easy on any of us. The way we live, work, eat, buy and laugh - everything changed with the pandemic. Though it was a golden age for the e-commerce industry, making long distance deliveries possible and keeping the industry afloat, it also came with a lot of concerns and worries. 

Here, we are introducing Sanford to you, as a brand you can trust and make a part of our home, while also answering few of the frequently asked queries regarding post-pandemic shopping.

The brand Sanford has been etched in the memory of Indians for a long time now. “My father used to bring Sanford torches that we would run to find as soon as the power went off,” said one of our customers in a testimonial. We have always been known for our quality and unique designs. A global brand and leader in manufacturing world-class electronics and home appliances, Sanford was established in 2004, owned and operated by Sanford Middle East DWC headquartered in Dubai World Central, Dubai. The group's handles designing, manufacturing, assembling, importing, exporting and retail of electronics and home appliances. The manufacturing and assembly operations are carried out at facilities owned by Sanford in Malaysia, China and Hong Kong. Since then, the group has grown in size, while also gathering a clientele that banks on its promise of quality.

Sanford has achieved a considerable market share in its target segment within the industry for our quality, scalability, ease of use and innovative technology. Currently, we are operating in 15 countries - Bahrain, Bangladesh, China, Japan, India, Kuwait, Oman, Pakistan, Maldives, Nepal, Saudi Arabia, Seychelles, Sri Lanka Qatar, United Arab Emirates.

Frequently Asked Questions:

1. Is Sanford’s e-commerce activity fully active?
Yes, post the pandemic, we have resumed our operations in the Middle East and Asia at full abilities. While placing an order, however, be sure to check for any lockdowns, closed offices or buildings or local restrictions, so our delivery executives can easily reach you. We understand that health codes and safety guidelines differ from area to area, so please keep yourself informed to help us serve you better.

2. How do I keep track of my shipment? Can I be sure of it?
Of course, you may keep track of your order on the company website, or on our partner site (Amazon.com, noon.com, aizstore.com, Flipkart or any others). We make it a point to update you on the same. For any further assistance, our 24X7 customer support team will always be available. 

3. Does Sanford still accept return orders?
Yes. A damaged or unfit product should never be your responsibility so we will collect it back. But then again, our delivery and pick-up partners will follow regional restrictions and guidelines following the pandemic. So, in case of delays or confusion, we must request you to kindly be patient with us. 

4. Is it safe to shop with Sanford now?
Yes. At Sanford’s godowns, each product is packed after careful sanitisation and minimum human contact. All our executives wear masks and gloves, and facilities are thoroughly sanitised everyday. Our delivery partners also follow instructions issues by WHO in making the buying process completely safe for you. Nevertheless, we request you to do the right thing from your end too, sanitise your hands after you receive and open the package. 

5. Has the pandemic increased prices of Sanford products?
At Sanford, we don't believe in price surges. For us, our customers are valuable, and their comfort is too. Our brand has always looked at etics over revenue. In fact, post the pandemic, we are introducing many offers and reduced prices to make shopping easier for you, and for us to feel at home again!

If you believe you have been overcharged in terms of delivery or MRP, you may reach out to us and we will definitely do the needful.